Since the specificity of hotel industry are not only in the pursuit of profits, but also the pursuit of customer satisfaction and employee satisfaction . There is not only much interdependence but also contradictions between the employee satisfaction and customer satisfaction of hotel industry. Therefore, this text is based on the theory of service profit chain and tablished the model of interaction between the hotel industry employee satisfaction and customer satisfaction, and then divided the model into three phrases with an analysis for each one. This text propose that the hotel industry mu...
